This category is live, but still intentionally small
The current support-agent lens only has two approved products: Coursekit and Hermit. That is enough to justify a category URL and a careful editorial note. It is not enough to make broad claims about the category as a whole.
That is the right threshold discipline for MadeWithStack. The page exists because there is real evidence, but the copy should stay proportional to the amount of evidence.
The common signal is guided assistance, not just AI chat
Coursekit treats embeddable AI agents as part of a product experience that helps users inside a structured context. Hermit focuses on a persistent assistant workflow that keeps learned context over time.
Both products fit the support lens because they are built around ongoing guidance and assistance. Neither belongs here simply because it uses AI somewhere in the interface.
What the stack evidence says so far
The two products do not share an identical stack, but they do show a familiar pattern from founder-led products: lean application and backend tooling around the agent experience rather than a large bespoke infrastructure story.
That makes this page useful as an early signal, not a final map. As more approved support agents enter the catalog, the real question will be whether the surrounding stack stays this compact or starts to split by product type.
Support is also one of the most useful categories for keeping the Agent Directory honest. Many teams will describe anything conversational as a support agent, but the stronger editorial bar is narrower. A product should only land here when the ongoing assistance workflow is a core product promise, not when support is just one example use case in a broad automation tool. That distinction keeps the category useful for visitors who are actually evaluating product shape rather than browsing trend language.
As the catalog grows, this page should become a good place to watch for divergence. Some support-oriented products may stay compact and product-led, while others may start accumulating more explicit infrastructure, retrieval, and workflow tooling. That kind of split would be worth surfacing later. For now, the article works best as a measured note on what the approved evidence already supports.
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